Customer Testimonials
Muchas gracias Rudolph Mazda mi última visita fue extremadamente excelente gracias Lorena por tu servicio y buen trato y claro Manager Willie que siempre esta al pendiente del buen servicio. Muchas gracias esta vez soy un cliente muy satisfecho de su trabajo.
Lorena is wonderful, personable, and knowledgeable. She treats you like a friend would. The video of the service is top notch. Love their service from Lorena to the mechanics.
I am very pleased with my experience. Liza Rivkin is amazing. She went above and beyond and even gave me a couple of rides home. She made something that can be intimidating an easy and fun experience. Everyone at the dealership was very helpful. I am very pleased.
Juan and Andrew with the sales team were very helpful and made my car buying experience smooth and painless.
I am more than satisfied with the customer service I received at Rudolph Mazda service! First, they answer the phone right away and secondly, don’t get frustrated or upset or respond in a non professional manner to concerns of their customers. I didn’t have my car for over a month and had it at another shop, but as soon as it got towed to Rudolph, it was ready within the week!
Liza was amazing from beginning to end. She explained everything about the car and even took the trouble of giving me a ride home twice! I had been putting off getting a car because I find it stressful and cumbersome but she made very easy for me. I am definitely happy and I love the car.
Wille the Service Manager is very professonial and handles all problems very well! i have been there many times and everyone i dealt with is kind and respectful.
Amazing facility, excellent customer service. I waited less than an hour for my vehicle to be ready.
Everyone is always so helpful.
Awesome Service!! Kayleigh is a true professional and provided the best customer service. She went above and beyond to explain what needed to be done with my vehicle and listened to my concerns. I recommend Rudolph Mazda for all your service needs.
Service is great !! I would recommend this dealership to everyone who owned a Mazda. The people are excellent
I had a pleasant experience at Madza. Gustavo was very friendly and helped answer any questions and concerns I had. I left the same day with my dream car of madza cz5. Gustavo reached out two weeks after which was greatly appreciated to see if I need anything else. I am now enjoying my new ride for years to come. Thanks to all at Madza as well!
The customer service at this dealership was beyond my expectations. They were knowledgeable and answered any questions we had. We were treated with the utmost respect and courtesy. The building was very nice and extremely clean and comfortable. I will definitely shop here again and will recommend this dealership to family and friends.
Brian Lane, Gustavo Sanchez, and Juan Garcia were awesome to work with. Great professional staff!
Me and my wife had a very special experience and the service was superb 👌 with Jorge Franco attention to detail and taking into account our needs on what we wanted 👍👍 and overall everyone was friendly and professional.
I had an amazing experience purchasing my first Mazda thanks to Lisa, She was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free.
Excellent service by tall the staff. but there was NO coffee at the waiting area.
It's the only Mazda dealership that I trust. The people are lovely. Lisa went out of her way to help us. I love the service department. This is our 4th Mazda we have bought from here.
I was looking for a Mazda for my dad, Rudolph was the second dealer I visited. We had such a great experience! The first dealer used intimidation tactics, not here! Because of the professionalism, honesty and great customer service we purchased our car here. I highly recommend Rudolph. The financial process is a bit long but I didn’t mind it. Better to get all your questions answered before leaving! No hidden fees or surprises! Thank you, Andy and the Rudolph team!
Great customer service and very greatful they accept walk ins.
I bought a car off Gus at Rudolph Mazda. He gave the no pressure time I needed to buy the car I wanted.
great service
Good experience everyone very polite. Lisa had stayed in touch ever since she sold our daughter a car. Young lady at finance very professional answered all questions we had. Would recommend this dealership to family and friends.
I had a fantastic experience with the car maintenance service at Mazda Service Center Name! The staff was professional, knowledgeable, and transparent about the entire process. They performed a thorough inspection, explained everything in detail, and didn't push unnecessary repairs. My car runs smoother than ever after the service. The waiting area was also clean and comfortable. Highly recommend for anyone looking for reliable Mazda maintenance!"
Service was amazing! The staff was friendly and helpful! They walked me through the whole process and answered all my questions!
Everyone is so nice, including the cleaning lady.
Excellent and honest Mazda sales manager, and salesperson, Gustavo Sanchez.
Service advisor was thorough, informative and helpful. Service was completed within a reasonable time frame.
They did an outstanding job on the once a year wax application. The Mazda looked marvelous.
What a fun experience. They treat you like royalty and are very fair in all their dealings. Extra special treatment by Lisa Rivkin.
The service manager was very nice and professional, came out to personally greet us and make our experience very smooth. The shuttle drive was very nice and professional. I highly recommend Mazda service
Thanks 😊
I had a hard time scheduling on the internet for service. I was accepted in the morning and didn't have to wait to long. I thank you for your wonderful service.
Great service! Thanks
Lisa was great to work with. While initially, she was hesitant to work the deal out with me over the phone, she realized I was serious and made it happen. That allowed me to take my wife to the dealership and close the deal quickly on Valentine’s Day. I have purchased many cars, and this by far was the best experience I ever had.
I also want to give credit to Melanie Gabaldon in finance. I have had many OK car buying experiences go absolutely sour in the finance office. This was not the case with Melanie. She took ... Read More DealerRater - Feb 19, 2025
Everyone, including the shuttle driver was VERY friendly & professional. Thank you very much for the great service.
I purchased a 2025 Mazda CX-50 from Rudolph Mazda. My salesmen, Andrew Garcia, was very knowledgeable about his product and no pressure. 250 miles on it so far and loving it!
Everyone is exemplary. Andrew “Andy” Sold us our Mazda CX-50 hybrid is an asset to this organization. He’s personable, knowledgeable and intelligent. Mr Tarin in finance did an excellent job. Lisa in sales was excellent as well. Assisted in pick up of car. Best experience buying a car ever!! Everyone was welcoming and helpful from beginning to end. Thank you RUDOLPH MAZDA!!!
The service manager, Willie Ray, was great. He kept me updated on the repairs, and he went above and beyond to be helpful.
I really enjoyed doing business with this Mazda dealership. After the VERY frustrating experience with Hyundai, this was great! Jorge and Armando made a very good sales team, trying to work with me and being patient while I thought about the car I wanted to buy. The finance part was super fast and friendly, I didn't know things could move that smoothly. I am looking forward to great service from them, since I had the most amazing service for many years at Rudolph Chevrolet.
Every time I go to take my car for services I love working with Lorena. She is very friendly and always listens to any questions I may have.
Great service awesome attitude
The service people are always prompt and friendly. My vehicle was ready in a timely manner.
My favorite place to get my oil change ☺️ best person to speak with is Lorena she has always been helpful
Our entire experience was great. Friendly and professional service. My son loves his new Mazda3. Happy Birthday buddy. Thanks Andrew for all your help.
Great communication on status of my vehicle.
Had a great experience at Rudolph Mazda! Armando, our sales rep, was straightforward and answered all our questions, making the process smooth. Brian, the finance director, was welcoming and took his time to explain everything clearly. Highly recommend this team for a hassle-free car-buying experience!
I've had to take my vehicle in for the same issue (headliner needed replacing) and Ruldolph Mazda has provided exceptional service each time. The manager Willie Garcia has gone above and beyond to make sure all my concerns about my vehicle are addressed and resolved to the best of their ability. From the tech Sal who took time to ride with me to hear some of the issues I had, to the shuttle driver, Alex and of course the manager Willie for being on top of my concerns and getting my vehicle back to me asap it's been ... Read More Google - Jan 24, 2025
Dalila in Reception at Rudolph Mazda, El Paso, is an asset to that dealership. She goes above and beyond to assist the customer with their issues. Thank you for your kindness and help.
(Translated by Google) Excellent service, ask for Willi, he is the manager and works to please the customer so that the car looks great, very friendly, respectful and professional. Thanks Willi (Original) Excellente servicio pregunten por Willi, es el manager y trabaja hasta complacer al cliente para que el auto quede de show, muy amable, respetuoso y profesional. Gracias Willi
Everything was great except it took a little longer to finish the job because of a missing part. Willy and the receptionist were great. Totally friendly and professional. Keep up the good work!!
Gustavo gave me and exceeded excellent customer service
It was all clean and easy. The experience was excellent start to finishand beyond.
Very kind and helpful employees that provide fast and excellent service every time I visit for an oil change, etc.
Good experience
Lorena & Willie Rae amazing as always top in the world
Rudolph Mazda is my go to place for car care.
Exceptional sales team. Everyone was very professional and attentive.
The people were courteous and friendly. They were able to work with me and get my car fixed right and fast.
Great service as usual.
Purchase/negotiation process went smoothly. I didnt appreciate being forced to purchase the AutoButler paint protection package (Sales mgr told me it was mandatory as per Rudolph ownership). Other than that and excessive doc fees, everyone involved in the transaction was courteous.
Jorge Franco, Product Advisor and entire Rudolph team were fantastic to work with. Jorge took excellent care of all of my requests and delivered impeccable service.
Great customer service
Lorena was amazing. The service I get from her and the other staff keeps me returning to Rudolph Mazda. I thank her for all she does. She deserves a promotion.
Thank you Jorge Franco for making the car buying experience easy and smooth. No tricks. No hidden numbers. Straight clear conversation. At no moment did I feel pressured to sign anything or buy anything other than what I came looking for. Pro-military business (discount!).
The service department has excellent service.
I've been bringing my 2013 Mazda CX5 to Rudolph Mazda ever since I bought it. I have yet to have any issues with their service department. Staff are friendly.
I was on a really tight schedule when my Honda Ridgeline developed a problem, I contacted Mr. Willie Ray and he got my Ridgeline right in, had it check out, found the problem and had it repaired. Excellent service!!
I think the technician(s) came through by servicing my CX50, after Viva Mazda turned me down earlier. Would I recommend this place? Yes I would recommend it to anyone who wants to service their Mazda.
Outstanding customer service!
Very friendly staff! Continually kept me informed of the progress of my service.
I've been a customer of Willie's for many years. I got where he goes. Excellent service...
I think the technician(s) came through by servicing my CX50, after Viva Mazda turned me down earlier. Would I recommend this place? Yes I would recommend it