Customer Testimonials
My experience is always good when I need to go to Mazda. The people at Mazda are always friendly professional and efficient.
Always friendly and helpful . Estimates are given before the service and that helps with budgeting
(Translated by Google) Excellent customer service and reasonable prices. (Original) Excelente customer service and razonable prices.
You are professional and made me feel welcomed. Even though I live on the east side I will always make the long trip to your dealership.
(Translated by Google) Rudolph Mazda has the best customer service in El Paso TX..Thanks to Gustavo Guerrero I have the best deal.. He gave me options and ideas for my new car. Prices are good! Here they listen to you and give you options to get the car of your dreams!!! (Original) Rudolph Mazda has the best customer service in El Paso TX..Thanks to Gustavo Guerrero I have the best deal.. He gave me options and ideas for my new car. Prices are good! Aqui si te escuchan y te dan opciones para poder agarrar el carro de ...
Great customer service , Joe was very helpful and professional! The work performed in my Mazda was done right the first time.
Atmosphere was awesome, was treated great by salesman and staff. Walked away very happy. Definitely will consider the dealership for my next vehicle purchase
Professional, friendly, ensures customer understands the work being done and cost. Did service on time
Professional, friendly, ensures customer understands the work being done and cost. Did service on time
Friendly and professional Lorena consistently provides excellent service at the reception desk, ensuring a positive experience for everyone she assists.
As soon as I walked in I was taken care of excellent service
Staff and management were fantastic and extremely helpful!
Received Free Oil Change coupon by email, when I arrived treated to Free Turkey Dinner, Free, Free Free! Great service, met by greeter driving in, walked me right to service desk MAZDA under construction 6 mos, I was handled by VW.
I stopped by before lunch to see about an oil change and tire rotation. Good timing, dropped it off after lunch and it was done 2 hours later. Perfect!
Our sales representative 'Lisa R. Was simply amazing! She had patience, kept us informed and walked us through every feature of the vehicle we were interested in. Her attention to detail and customer service should be the industry model. Whenever we think about a new vehicle we always go to the Rudolph group of El Paso, Texas. I would not make a purchase from anywhere else. Rudolph, where you are treated like family.
I enjoy the help, and services I get from Rudolph Mazda. Lorena is very helpful. I can't wait till ur team complete construction on the Mazda facility. Calling the front desk at Rudolph is not very friendly.
I had a wonderful experience at Rudolph Mazda. Everyone I worked with was so helpful. Purchasing a car can be stressful and the people at Rudolph made it so easy.
We love getting cars from Rudolph Volkswagen. The representatives here are polite and work with you to give you the best deal possible. Their vehicles are in great condition. We will definitely be returning for our next vehicle, when we're back in the market for a new vehicle!
The only improvement is that when testing the washer fluid, left my window dirty and my console is not a touch screen, but controlled by knobs. Left fingerprints on it.
They are thoughtful and very helpful. I can trust in the work that they do.
Always willing to help... extremely knowledgeable and on top of their game. Alfonso and the rest of their staff know exactly how to handle your vehicles issues to get it back and running to 100%
The service provided at Rudolph Mazda was exceptional. Car was given to me with a full tank and with all the features as promised.
Front desk customers service from Lorena was terrible. She was rude and unprofessional. I would not want to receive her help again.
Great experience since we arrived to the parking lot and greeted by Juan Navarro .He had knowledge of the specs for the cars we test drove . Answered all our questions. Manager and finances were also great . Highly recommend buying a car there .
Work was done well, our Mazda 3 is humming along. Very friendly, helpful staff (Lorena and Joe were great). Only reason I didn't give them 5 stars was not Rudolph's fault, it was apparently Mazda's, as the 2015 "3" model takes a very specific, special battery that was on backorder, resulting in a three-week wait to get our car back! But, again, Rudolph did a GREAT job! Thanks!
Estimated time was precise. able to accommodate request for rescheduling. No issues since receiving service.
They are always professional and prompt with the service.
I think sending a video explaining the inspection performed to my car is a very good idea. Thanks.
It was really quick, the tune-up only took about an hour....got there right before 730am & was done around 835am or so. The only thing is they no longer have a Rudolph mazda on the eastside so I had to go all the way to west side.
Very easy to make an appointment on the app and got it for the same day They gave me a ride to work and my car was done very quickly. The only thing: I am used to having dealerships wash my car ….. and this one did not ….
Always great work and customer service
Joe was very friendly and professional. He went out of his way to make sure I was taken care of. I truly appreciate his kindness.
State inspection was done in a very timely manner, very short wait time. No issues.
Outstanding service experience for several years. Lorena Carillo manages the whole service experience most professionally -- explaining clearly what needs to be done, options, costs, and what to expect in the future.
Very kind, very thorough and precise.
Always good service at Rudolph 🙂
It was a great experience getting a car from Rudolph Mazda. I wasn't sure what I was going to get, and the salesman, Adrian, was very helpful, patient, and knowledgeable in getting me into a new car.
This dealership is so professional and has the most helpful sales people. Everything went very smoothly from sales, to finance to picking up my new car.
Lorena always a wonderful & cheerful service member.💯👍
They always take good care of me. Lorena is awesome. Great customer service. I recommend to family and friends.
Armando was a huge help with purchasing our car. They went above and beyond to get us in a new car! Awesome experience!
We got what we wanted, a Soul Red Miata Mx5 convertible. The Salesperson Armando was so helpful. Happy with our new car.
To start off ! LISA was an absolute blessing to my family and I on sat. 9/16 after ubering for more than a week with out 16 month old son, my significant other and I had a bit of a deposit to put down. We had never leased a car from a major dealership and had just got into a wreck 3 wks ago so we called! Lisa answered and we explained our situation….. she told us to get our butts down there and she surely implied she had something perfect waiting! Lisa moved mountains and was patient with us especially with our little ...
Great personalized service and understanding of customer requirements. Very efficient and knowledgeable about the cars and prompt financials in order to make a decision.
Great customer service. Very knowledgeable about their vehicles and do not bully the buyer into buying a vehicle. Listen to what the buyers need...
Awesome service. Joe was attentive and let me knew what was going on. Happy with service department as well. Checked all item.
Always great customer service! Thank you
Detailed service quote and fast , efficient work! Communication with the service center is easy. Highly recommend!
Great people at Mazda Rudolph everything was hassle free and they address all the questions
My mother was beyond pleased with the service she received! Her salespeople, Salvador Cardenas and Martha Chavez, were extremely helpful from beginning to end. They were thorough every step of the way. Other employees and members of management that remembered her from a previous purchase a couple years ago, took the time to greet her warmly and enthusiastically. She is now and will be a return customer for years to come because of the outstanding customer service and great Honda brand.
Prompt service in spite of combining VW and Mazda Seevice Depts.
every thing quality and excellent service always the best they really make me feel like family
Jose and Alex were great to work with! They were patient and not pushy at all. Excellent experience buying the new Mazda from them! Highly recommend these guys! Thank you!
Excellent service. Explained what was needed clearly & completed the work quickly and well. Continues great service for the last 6 years.
Everything went smoothly and good, we received all the help we need it and in time.
Excellent service by the service department at Rudolph Mazda. Will return when next service is scheduled.
Had Texas State inspection and oil change done. This was performed well and in a timely manner. The tech was courteous and polite, and informative.
Service was a ok. i wanted them to check a sound i had but they didnt. so i am going back next week. overall good job
Lorena is always very attentive. Love the fast service. Cannot complain about anything other than having to go to vw
I appreciate the fact that Zach my salesman was patient and understanding. Not only was I able to purchase my new vehicle but also received outstanding customer service. Had my cameras removed from my old vehicle without paying a fee. I’m just as appreciative with Nicole the finance manager who did her best and went all out to get me the best rate! Thank you Rudolph Mazda
Amazing experience! I love the attention and the efficiency of the dealership. Always super nice!
This is the only place where I’ll buy my cars. I had never bought a car before and was really anxious because I didn’t want to feel pressured. Everyone here is so friendly, they’re not pushy at all and they really do try to get you the very best deal
Purchasing a vehicle can be a stressful experience. However, the staff at Rudolph were consummate professionals and made it a pleasant experience. Kudos to Lisa & Nicole!
You always take care of my cars and keep them running great. Thanks Rudolph Mazda
Service center was very helpful and efficient when receiving oil change on my 2023 CX-50
very friendship and professionals
Mother's day breakfast was a nice surprise. Thanks. The car service was on time.
from my sales associate, sales manager To my finance manager, excellent service, highly qualified and recommended.
Alan Kaplan was extremely good to work with
Good experience with Volkswagen, I received good assistance and they help me to obtain my new car Thanks a lot
Customer Service is outstanding!
Awesome experience.. very thankful to everyone who participated in allowing us to purchase a brand new Volkswagen Atlas… perfect addition for our family
Lisa has sold 5 vehicles to me. Her customer service is amazing. She is the only sales person that I trusted in all of the years I purchased from Rudolph sales. She is truly amazing.
We are so grateful with Lisa, she was so helpful and kind. Great service and experience
Appreciate the great service. Lisa was knowledgeable, friendly and patient. Great car-buying experience!Highly recommend Lisa and Rudolph!
Thank for you for the wonderful Service Victor! Best car buying experience and excellent service.
Service was awesome. I was driven to work and picked up after Thank you for the wonderful service.
Staff is friendly, knowledgeable and helpful. The time I spent waiting for the service was minimal.